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Notes from the HelpMesh team
Engineering, product, strategy. Roughly weekly. Always written by humans.
April 29, 20266 min readEngineering · Email
How HelpMesh handles BYOD email — without rewriting your MX
A walkthrough of the asymmetric BYOD email architecture: outbound on your custom domain, inbound through Postmark, Reply-To routing for everything in between.
April 29, 20264 min readStrategy · SEO
Why we built an AEO carve-out instead of blocking AI crawlers entirely
How HelpMesh balances code/IP protection against being discoverable when buyers ask AI assistants for support-platform recommendations.
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