Customer support, rebuilt
Customer support that scales with your product
Multi-channel inbox, AI agent assistance, white-label email — all behind one API. Built for product companies that outgrow Zendesk.
Sarah Chen
Cannot access dashboard
Marcus Rivera
How do I export my data?
Lin Park
Webhook not firing on order.created
Amir Hosseini
Re: Custom domain verification
Why HelpMesh
Built for the way product companies actually work
Every channel in one inbox, every action behind one API, every customer interaction traceable end-to-end.
Unified multi-channel inbox
Email, chat widget, WhatsApp, Slack, SMS, voice — one inbox, one queue, one view of the customer.
AI agent that drafts, not decides
Claude-powered drafts for every reply, KB suggestions, smart triage. Humans stay in the loop; quality stays high.
BYOD email on every plan
Your domain, your DKIM. Customers reply to support@yourdomain.com — never see HelpMesh in their inbox.
API-first by design
Every action your agents take is also a public REST endpoint. OpenAPI 3.1 spec, signed webhooks, idempotency keys.
Enterprise-grade compliance
ISO 27001 aligned, GDPR + CCPA + PDPL + DPDPA covered, data residency on request, immutable audit trail.
Reporting that goes deeper
CSAT, FRT, SLA tracking, agent leaderboards, weekly digest emails. All metrics also exposed via the API.
Comparison
See how HelpMesh stacks up
Honest comparisons against the platforms you're probably evaluating.
Built on the right stack
Trust the foundation
HelpMesh is built on the boring, battle-tested infrastructure your security team already approves of.
Sub-200ms P95
Edge-routed Next.js + Postgres + Redis on AWS Mumbai. Speed measured, not promised.
ISO 27001 controls
Aligned with the ISO 27001 ISMS controls across infrastructure and application layers.
Data residency
Your data stays in the region you configured. Mumbai today; UAE and EU on roadmap.
Multi-tenant native
Per-tenant isolation enforced at the ORM middleware layer. No cross-tenant queries possible by design.
Ready to outgrow your help desk?
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