[ANALYTICS PROVIDER], [MARKETING PROVIDER]) and lifespans must be filled in once you finalize your analytics + marketing stack. This text is a starting point, not legal advice.Cookie Policy
Effective April 26, 2026
This Cookie Policy explains how [YOUR LEGAL ENTITY] ("HelpMesh") uses cookies and similar technologies on our website and within the Service. It supplements our Privacy Policy.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make sites work, remember preferences, and provide analytics. Similar technologies include localStorage, sessionStorage, and pixel tags.
2. Categories we use
Strictly necessary
Required for the Service to function — authentication, CSRF protection, locale preference, sidebar collapsed/expanded state. These cannot be disabled without breaking the Service.
| Name | Purpose | Lifespan |
|---|---|---|
authjs.session-token | Session authentication | 30 days |
NEXT_LOCALE | Language and direction (en / ar / fr) | 1 year |
hm.inbox.drawerOpen | Inbox context-rail preference (localStorage) | Until cleared |
Analytics
Help us understand product usage to improve the Service. Anonymized where possible.
| Provider | Purpose | Lifespan |
|---|---|---|
| [ANALYTICS PROVIDER] | Aggregate usage metrics | [LIFESPAN] |
Marketing
Used on our public marketing pages (not within authenticated app pages). Allow us to measure campaign effectiveness and retarget visitors who have shown interest.
| Provider | Purpose | Lifespan |
|---|---|---|
| [MARKETING PROVIDER] | Conversion tracking | [LIFESPAN] |
3. Your choices
- You can accept, reject, or customize non-essential cookies via our cookie banner on first visit.
- You can change your preference at any time by clearing cookies in your browser and revisiting the site.
- Most browsers allow you to refuse cookies entirely; doing so may break parts of the Service.
4. Third-party cookies
Cookies set by our sub-processors are governed by their own policies. The current list of sub-processors is at /legal/subprocessors.
5. Changes
Material changes will be announced by updating this page and, where required, by notification within the Service.
6. Contact
Cookie questions: privacy@helpmesh.io